The Other Half Of Foursquare – Getting Businesses To Engage

04/29/2010

Social Media

I’ve been using foursquare for a few months and for the most part I enjoy it.

Except for one part…

I want more business to engage with us on foursquare, especially in the Nashville/Franklin area. This would help us all enjoy the full purpose of what foursquare is meant to be.

For those that don’t know much about foursquare, it is a geosocial network that seems to act like the offspring of facebook and twitter on a gps-enabled phone. On their site it simple says “Foursquare on your phone gives you & your friends new ways of exploring your city.”

You can check out foursquare here.

I like seeing where my friends are “checking-in” and giving tips as to what to try when they “check-in” at restaurants, coffee shops, retail stores, movies.. etc. but the whole experience would be so much more engaging if these fine establishments jumped on board and offered us up something creative.

Click here to see a great example of how a business can be using foursquare… they even have a cool analytics page for you to drill down on the buying trends of your customers.

Here’s a few ideas for businesses from the foursquare site:

  • Mayor Specials: unlocked only by the Mayor of your venue. Who’s the Mayor?  It’s your single most loyal customer!(the user who has checked in the most in the last 60 days) (“Foursquare has deemed you the Mayor? Enjoy a free order of french fries!”)
  • Check-in Specials: unlocked when a user checks in to your venue a certain number of times.(“Foursquare says you’ve been here 10 times?  That’s a free drink for you!”)
  • Frequency-based Specials: are unlocked every X check-ins. (“Foursquare users get 20% off any entree every 5th check-in!”)
  • Wildcard Specials: always unlocked, but your staff has to verify some extra conditions before awarding the Special. (“Show us your foursquare Swarm badge and get a free drink!”)

If businesses jumped on this fun little bandwagon then they would be encouraging people to come visit and spend money. The more you come back and check-in… the more you as the customer win with potential discounts or freebees and the establishment you have been visiting wins from all the business they are getting from foursquare users and those who are being influenced through foursquare. The business reaps the benefit of users seeing people check in multiple times at the same location… free advertising. You like free don’t you?

Add to the mix that you can connect foursquare to your twitter feed and facebook status and now the reach you have with foursquare is even bigger.

It’s a win for everyone involved and most of all… the process can be fun and slightly competitive if the business is creative with engaging their customers.

It’s time to take foursquare to another level don’t you think?

For all of you foursquare users, what do you like about foursquare and what would you like to see happen on foursquare?

,
  • Russ N.

    I agree – more businesses should make this part of their customer engagement. Too many places miss it…

    I'm in the Milwaukee area, but you should check out AJ Bombers on foursquare. They're a burger joint and foursquare, twitter, facebook is a major part of their business strategy. An interesting article on how they used foursquare for foursquare day to make it the biggest weekend in their history -http://tinyurl.com/y5bxat7

  • http://@chrismarlow Chris Marlow

    I use Gowalla. They network with multiple businesses.

    So far I’ve gotten a free drink from Sweet Leaf Tea, free Taco’s from One Taco and they do some other promotional stuff for SXSW, etc. Pretty cool.

    • http://intensedebate.com/people/SpenceSmith SpenceSmith

      i'll have to check that one out. thanks for the heads up!

  • http://intensedebate.com/people/klreed189 Kyle Reed

    I have been thinking the exact same thing.
    But I think we will see this as a possibility down the road.
    Geolocation stuff is on the rise.
    Gary Vee did a great case study of how the New Jersey nets used Gowalla and Geolocation to gain some exposure and fans. I think it is the future.

  • http://intensedebate.com/people/JasonWert JasonWert

    One of the biggest reasons I don't do Foursquare is because it just seems pointless. If businesses were actually interacting on a decent level with it I might be tempted to do it. Right now, it just screams to me "I'm not home, go rob my house."

  • Russ N.

    I agree – more businesses should make this part of their customer engagement. Too many places miss it…

    I'm in the Milwaukee area, but you should check out AJ Bombers on foursquare. They're a burger joint and foursquare, twitter, facebook is a major part of their business strategy. An interesting article on how they used foursquare for foursquare day to make it the biggest weekend in their history -http://tinyurl.com/y5bxat7

  • http://intensedebate.com/people/chownage Kyle Chowning

    Spence..this is so true. It would be a lot more fun if businesses would see this as an opportunity to reward loyalty, and honestly it doesn't really cost them anything.

    Maybe we should launch a foursquare campaign in franklin? Create our own "locations" and reward people for checking in there?

  • http://intensedebate.com/people/SpenceSmith SpenceSmith

    thats a cool case study he did… i think you are right. I think this will catch on a little more down the road.

  • http://intensedebate.com/people/SpenceSmith SpenceSmith

    well.. i don't think it's entirely point less… especially when you walk in somewhere and someone has posted a tip about the place you are standing in:) but there is a level of privacy to be dealt with… but i think caution should be made on twitter as well.

  • http://intensedebate.com/people/SpenceSmith SpenceSmith

    wow!!!! i'll check that out! thanks!

  • Pingback: Tweets that mention The Other Half Of Foursquare – Getting Businesses To Engage | Spence Smith -- Topsy.com

  • http://intensedebate.com/people/SpenceSmith SpenceSmith

    bam! let's do that!

  • http://intensedebate.com/people/ninefruits ninefruits

    I've signed up 9 Fruits and I'm just waiting on foursquare to set me up with our specials page. Look for some great foursquare only specials soon!